A Lesson in Customer Service- all in in a days work
The online shopping experience in the UK can be amazing, from an armchair armed with your broadband and laptop and bankcard, you get to your favorite commercial searchbot (search robot that continuously searches the Internet trying to find all the best websites it can on your behalf), in this case my 'Brother' printer/fax/scanner colour ink cartridges had run out but the £35 tag on the 4 replacement cartridges was a little much, for gods sake I could rent a limo for that amount! anyways I located www.Shop.com.co.uk which trawls all the websites in the UK for a particular item and ranges all the pertinent info and prices from lowest to highest for you and hey presto! I located my printer cartridges at £8.99!!! can you believe that? £26 pounds less than the initial price located. Amazing stuff! the level of service I received for even such a low price was simply amazing! In under 24 hours I had my product through my front door letter hole, and 5 emails sitting in my 'outlook' inbox updating me at all times on the status of the order. Now that's a fine example of customer service! talk about the power of the internet, total quality, customer service and online banking coming together for good effect, something worth emulating. Copies of emails appended hereunder:
1.
Thank you for creating your SHOP.COM account XXXX Kapito,
You can access your account at any time using your sign-in name: XXXXXX@gmail.com
Please keep this email safe in case you need it in the future.
At SHOP.COM our goal is to make your life easier:
Your account gives you direct access to all your favourite brands and allows you to shop from hundreds of suppliers using one secure password-protected account.
Take advantage of these additional SHOP.COM features:
1. SHOP.COM's safe shopping guarantee.
2. A secure address book to store various delivery addresses and personal details.
3. A date reminder e-mail service, making sure you never miss an occasion.
4. A "Gift Registry" service, allowing you to create your own gift wishlist.
5. An eGift service, where the recipient can choose a present (without seeing the price) and you decide the price-range.
6. And much, much more...
Manage your account now or start a new shopping trip.
If you have any questions or comments, contact us via email. We read each note and appreciate your feedback.
Sincerely,
Thank you for placing your order with SHOP.COM.
Your SHOP.COM Master Order #633374x is detailed below and will be processed for delivery shortly. Please keep this email as a reference.
Your credit/debit card will only be charged when your order(s) is dispatched.*
PLEASE NOTE: In addition to your SHOP.COM order number, you may receive an order update email with a supplier-specific order number from the SHOP.COM supplier fulfilling your order.
If you have any questions about your order, please feel free to contact us by email or call us at 0845 257 8041 and we will be happy to help. If for any reason you can't get through to us or you would prefer to contact the supplier directly, you can find their contact details in the order details below.
SHOP.COM Master Order #633374x Details:
Order Date: 30/11/2008
Order Total: £8.99
Purchaser e-mail address: xxxxx@gmail.com
-----Original Message-----
From: Customer Service UK [mailto:customersupportUK@shop.com]
Sent: 01 December 2008 18:14
To: xxxxx@gmail.com
Subject: RE:'SHOP.COM=002-735-826' SHOPPER COMMENT: "Order confirmation-Thank You"
Dear Sir / Madame,
Thank you for comments.
-----Original Message-----
From: Refresh Cartridges [mailto:sales@refreshcartridges.co.uk]
Sent: 30 November 2008 23:20
To: Kapito
Subject: Order Process
Refresh Cartridges
------------------------------------------------------
Order Number: 19962x
Date Ordered: Sunday 30 November, 2008
Products
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1 x Compatible Valuepack - 4 Cartridges - 1 of each Black, Cyan, Yellow, Magenta (LC900Bk/C/M/Y) for Brother MFC 210C 215C 410CN 620CN 640CW 3240C 3340CN 3342C 5440CN 5840CN DCP 110C 115C 117C 120C 310CN 315CN 340CW Fax 1835 1840 1940CN 2440C Prin () = £8.99
------------------------------------------------------
Total: £8.99
-----Original Message-----
From: Refresh Cartridges [mailto:sales@refreshcartridges.co.uk]
Sent: 01 December 2008 07:15
To: Kapito
Subject: Refresh Cartridges Order 19962x: Pending Despatch
Refresh Cartridges
------------------------------------------------------
Order Number: 19962x
Date Ordered: Sunday 30 November, 2008
Your order has been updated to the following status: Pending Despatch
6.
-----Original Message-----
From: Refresh Cartridges [mailto:sales@refreshcartridges.co.uk]
Sent: 01 December 2008 15:25
To: Kapito
Subject: Refresh Cartridges Order 19962x: Order Despatched
Refresh Cartridges
------------------------------------------------------
Order Number: 19962x
Date Ordered: Sunday 30 November, 2008
Your order has been updated to the following status: Order Despatched
To view and print your invoice, please visit:
http://www.refreshcartridges.co.uk/display_my_invoice.php?
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